IMPORTANT: This document is provided as a general information guide only and is not legal advice. Nothing in this Privacy Policy or these Website Terms & Conditions excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or other applicable legislation. Aluvers Pty Ltd should seek independent legal advice to confirm that this document is appropriate for its specific circumstances.
Last updated: November 2025
Disclaimer: This Privacy Policy is intended to be consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, but it does not override any obligations imposed by law.
1. Who we are
This Privacy Policy explains how Aluvers Pty Ltd (“Aluvers”, “we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, contact us, or purchase our products and services in Australia. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What personal information we collect
The types of personal information we may collect include: contact details (name, address, email, phone number); order and billing details (products purchased, quotes, invoices, payment references); project and installation information (site address, measurements, photos, installer details); warranty information (product model, registration, proof of purchase); communications you send us; website and device data (IP address, browser type, pages viewed); and your marketing preferences.
3. How we collect personal information
We collect personal information when you browse our website, request a quote, place an order, register a product, submit a warranty claim, or contact us by phone, email, form or social media. We may also receive information from installers, distributors, payment providers, freight companies and marketing platforms where needed to provide our services.
4. Why we collect and use your information
We collect and use personal information to provide quotes, process orders and payments, supply products and arrange delivery or installation, register and assess warranty coverage and claims, provide customer service and after-sales support, operate and improve our website and business, send you Aluvers product and promotion information (where permitted), and comply with our legal obligations.
5. Direct marketing
We may use your contact details to send you marketing communications about Aluvers products, updates and promotions. You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting customerservice@aluvers.com.au. We may still contact you for non-marketing reasons such as orders, safety notices or warranty issues.
6. Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences and measure website traffic and performance. You can manage or disable cookies in your browser settings, but some features may not work properly without cookies.
7. Disclosure of personal information
We may share personal information with technical and support providers, payment and logistics providers, installers and contractors, component and warranty partners, professional advisers, and government or regulatory authorities where required or authorised by law. Some service providers may be located outside Australia; we will take reasonable steps to ensure overseas recipients protect your information in a manner consistent with the APPs.
8. Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure through secure systems, restricted access and staff training. We retain personal information for as long as necessary for the purposes set out in this Policy and to meet legal, tax and record-keeping requirements.
9. Access and correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date. We may ask you to verify your identity before responding. In limited cases we may refuse access where the law allows us to, but we will explain why.
10. Privacy complaints
If you have concerns about how we have handled your personal information, please contact us so we can try to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website with an updated 'Last updated' date. Your continued use of our website and services after changes take effect constitutes acceptance of the updated Policy.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact: Aluvers Pty Ltd, admin@aluvers.com.au, www.aluvers.com.au, Victoria, Australia.