Last updated: November 2025
Disclaimer: These Website Terms & Conditions are intended to be consistent with the Australian Consumer Law and other applicable legislation, but they do not limit or exclude any rights or remedies that cannot be limited or excluded by law.
1. Acceptance of Terms
By accessing our website, submitting an enquiry or placing an order with Aluvers Pty Ltd (“Aluvers”, “we”, “us”, “our”), you agree to be bound by these Terms, our Privacy Policy and our Warranty Policy. If you do not agree, you should not use this website or place an order.
2. Website use and content
You agree to use the website only for lawful purposes and not to infringe the rights of others or interfere with the website’s operation. We aim to keep information accurate, but content, prices and availability may change without notice. Colours, finishes and dimensions shown online may differ slightly from actual products.
3. Intellectual property
Unless stated otherwise, all content on this website, including text, images, graphics, logos and layout, is owned by or licensed to Aluvers Pty Ltd. You may view or print content for personal reference only. You must not reproduce, distribute or use our content or trade marks for commercial purposes without our prior written consent.
4. Quotes, orders and pricing
All prices are in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise. Quotes are generally valid for 30 days unless a different period is specified. An order is accepted when we confirm it in writing, receive your deposit/payment or commence manufacturing, whichever occurs first. We may correct genuine pricing or description errors and may decline or cancel an order before delivery if supply is unavailable. Title to goods remains with Aluvers until full payment is received. Risk in the goods passes to you on delivery to your site.
5. Delivery, installation and site access
Delivery dates are estimates only and may be affected by manufacturing lead times, freight delays or events beyond our control. We will take reasonable steps to meet agreed timeframes but are not liable for reasonable delays. You are responsible for providing safe, suitable access for delivery and installation. Where Aluvers or our contractors install products, installation will be carried out in line with applicable Australian workplace health and safety and building requirements.
6. Product warranties and Australian Consumer Law
Our products are covered by the Aluvers Warranty Policy, which sets out coverage for pergola structures, moving parts, electrical components and model-specific systems such as Ibiza, Santorini, Amalfi, Frameless Sliding Doors and Zipped Blinds. Warranty activation generally requires registration within 30 days of delivery and proof of purchase. Your rights under our warranties are in addition to your rights under the Australian Consumer Law (ACL), which provides guarantees that goods are of acceptable quality, fit for purpose and match their description.
7. Returns, cancellations and remedies
Many Aluvers products are custom-made. Cancellations after production has commenced may result in a cancellation fee or loss of deposit. Custom products are generally not accepted for change-of-mind returns. Non-custom accessories may be returned within a reasonable time, subject to our approval, provided they are unused and in original packaging. You are responsible for return freight unless we are required by law to pay those costs. Where a product fails to meet a consumer guarantee, your remedies are determined by the ACL: for major failures, you may be entitled to a refund or replacement; for minor failures, we may repair or offer another remedy.
8. Limitations of liability
To the extent permitted by law and subject to the ACL, our liability is limited, at our option, to the repair or replacement of goods, the supply of equivalent goods, or the payment of the cost of repair or replacement. We are not liable for indirect or consequential loss, including loss of profit or business interruption. Nothing in these Terms excludes or limits rights or remedies that cannot be excluded under the ACL.
9. Product use, installation and maintenance
To maintain safety and warranty coverage, you must ensure products are installed correctly according to Aluvers’ instructions, used only for their intended purpose, and maintained in line with our care guidelines (for example, regular cleaning and avoiding harsh chemicals or abrasive tools). Damage caused by misuse, incorrect installation, neglect or unauthorised modification may not be covered by warranty and may limit your rights to a remedy.
10. Force majeure
We are not responsible for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, severe weather, transport or supply disruptions, strikes, pandemics or government restrictions.
11. Third-party links
Our website may contain links to third-party websites for convenience. We do not control and are not responsible for the content, security or privacy practices of those websites, and the inclusion of a link does not imply our endorsement.
12. Governing law
These Terms are governed by the laws of Victoria and applicable Commonwealth laws of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
13. Changes to these Terms
We may update these Terms from time to time. The current version will be available on our website with an updated 'Last updated' date. By continuing to use the website or purchase products after changes take effect, you accept the updated Terms.
14. Contact us
If you have any questions about these Terms or your rights, please contact: Aluvers Pty Ltd, admin@aluvers.com.au, www.aluvers.com.au, Victoria, Australia.